“It is my pleasure to thank and congratulate you on the effectiveness of the Pre-Convention Training you presented at Marriott's Desert Springs Resort this past December. Our goal was to enhance the first impression we make on our most important and lucrative clients and your training class achieved that goal.

Your enthusiasm, intellect and obvious love for what you do led us to terrific results and we had fun along the way. Additionally, Alicia, your personal presence and articulateness presented a terrific role model to many members of our staff.

Again thanks! I know we will have happier guests this year and I know that you will have been a big part of the reason.”

~ Tim Sullivan - Western Regional VP, Marriott International, Former GM Desert Springs Marriott ~

“I recall you opened your program quoting J. Willard Marriott, "It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class." Alicia, the fine details you taught our executive committee and senior managers made a difference in making our operation "first class." Thanks for a job very well done.”

~ Steve Heitzner - Western Region Director of Marketing, Marriott ~

“I wanted to send you a personal thank you on behalf of the entire Southern California General Managers Cluster and myself.  Your keynote address, “Creating a Five-Star Future,” certainly gave our General Manager’s a new perspective on a vital topic.  Your insight and communication skills thoroughly supported your message and all of the feedback I received was very positive.  I certainly look forward to the training sessions we have planned with you here at the Hilton Anaheim, and I am sure other Hilton properties will be enlisting your aid shortly as well.”

~ Glenn A. Hale - General Manager, Area Director, Hilton Anaheim, Anaheim, CA ~

“This is a long overdue thank you for being the speaker at our October dinner meeting held at The Biltmore.  Your presentation on Polished Public Speaking Skills was superb! I received numerous comments from our members regarding your professionalism, the quality of the information you provided, and your very polished speaking abilities.  The presentation was not only informative, but you were able to motivate  audience involvment which made the session enjoyable and exciting for us all. 

~ Clark Souers - Association Vice President The LA Hotel HR Association and Director of Human Resources, The Los Angeles Biltmore Hotel ~

“Your recent training on presentation skills for our pre-convention meeting at the Westin Mission Hills received outstanding reviews from all attendees.  Your curriculum development was both relevant and on target with out goals of specific behavioral changes.  Your involvement of each and every attendee in the program was especially effective from a team building standpoint. 

Your presentation style is highly professional and at the same time, personable.  You are able to deliver in an “easy to listen to,” non-threatening manner and yet totally captivate your audience.

You accomplished all of our goals for the program with skill and ease.  I would highly recommend this program to every property wanting to take their pre-convention meetings to the next level. 

~ Victor Simmons -  Director of Human Resources, Westin Mission Hills Rancho Mirage, CA. ~

“I want to thank you so very much for the phenomenal training that you conducted with our front office team! It was such a joy for us to have you present your “BE AWESOME! NOT AVERAGE.” program.  Your energy, enthusiasm, experience and knowledge left an impact on all of us and the entire desk is still buzzing about the wonderful experience they had in training.

What is most unique about your program is that you provided us with ideas and structure for follow up, so many times we have training and nothing ever changes once we leave the room. I believe the follow up will make all the difference this time around! We are so excited about the positive impact your program will have on our team and thank you so much for time and expertise, we look forward to a working with you in the future!”

~ Simone Valadares - Director of Performance Improvement, Hilton Chicago ~

“I just wanted to give you a rousing thank you from myself and the rest of the team for conducting a great program, “Being the Best Through Accountability and Team Effort.”

As we worked together on both the Middle Managers program and the Supervisor program, I appreciated your quick and accurate assessment of our needs and your ability to meet them right on target. You were easy to converse with on an executive level and maintained continual contact helping us to keep on track with the project here in our office. 

Your presentation was entertaining, enlightening and extremely thought provoking. It gave us all the opportunity to affirm our commitment to accountability.

Overall, your presentation in conjunction with our afternoon of bowling, made a very successful team-building day. Thank you again for making it such a success. We will continue to utilize your services here at The Beverly Hilton, and will highly recommend you to those with these and other training needs.”

~ Mike Nagel - Human Resources Manager, The Beverly Hilton, Beverly Hills, CA. ~

“I wanted to thank you for speaking to the LA Hotel HR Association.  Your presentation received rave reviews and had many of the HR Directors talking about it afterwards.  Several of the comments I heard were: 'What energy and enthusiasm she had,’ -  ‘It was a great presentation, I loved the interaction,’ and ‘She was pleasant, professional and made me feel comfortable participating.’

~ Raphael Quezada - President, LA Hotel HR Association, Director of HR, Hyatt Westlake Plaza ~

COURSE EVALUATION COMMENTS

“Alicia, you bring out the best in people in a non-threatening, caring manner.  Thank you so much. While the feedback was tough to hear at times, I appreciated it because you were right on target and it will only help make me better in my job as an Event Manager.”

"You know your subject (Presentation Skills) well and model it to near perfection. Until I got up in front of the room myself, it was hard to see what a challenging job you have. I will practice what I've learned and feel confident it will enhance my job and future income earning potential."

"Alicia, you bring out the best in people in a non-threatening, caring manner.  Thank you."

"Alicia is a true professional in all areas of her training."

“You did an excellent job sharing your background and expertise (Communication Skills) as it related to our jobs. You are a wonderful trainer, making the class lively, entertaining and fun.”

“Alicia is a well-informed, perky, and intelligent person who deals with personal feeling on an individual basis. She kept the class (Customer Service) exciting; there was not a boring minute."

"You are definitely one of the best trainers I have ever seen. I will definitely book you for one of our executive presentations.”

”After I left your class (Understanding Your Communication Style) I realized how different people really are. I immediately had to apply the information to a situation with my co-worker, who isn't the easiest person to get along with. Now that you helped me understand her personality style I related to her differently than I have in the past and it was miraculous. Thank you!"

“Your presentation (Exceptional Etiquette) was highly professional and at the same time, personable. You presented possibly uncomfortable information in a non-threatening manner while totally captivating the audience. You accomplished our goal with skill and ease. Thank you.”